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Help.
Customers
How do I place an order?+−
Find a store or a creator's post, add products to your bag and check out. No account needed.
Can I order from more than one store?+−
One store per order, so your delivery arrives in one go.
When will my order arrive?+−
The same day. We do not give a time window.
Where is my tracking link?+−
The page you land on after placing an order is your order page; its address is the tracking link, so keep it. With an account, every order is also listed under Profile.
What does delivery cost?+−
Each store sets its own delivery fee. You see it in your bag and at checkout, before you place the order.
Which areas do you deliver to?+−
The districts are listed on Delivery and payment.
How do I pay?+−
In cash, to the driver, when the order arrives. Cash on delivery is the only way to pay.
Can I cancel my order?+−
Yes, from your order page, as long as the store has not yet accepted it. After that, contact us.
Something arrived damaged or wrong.+−
Contact us and we sort it out with the store. Report a problem says what to send.
Can I return something?+−
A return goes back to the store the item came from. See Returns.
Stores
What does it cost to sell on Scoobiyou?+−
The storefront is free and you set your own prices. The delivery arrangement is agreed with each store when it joins.
How do orders reach me?+−
Orders appear in your store dashboard. You accept the order and pack it; a Scoobiyou driver collects it and delivers it.
Can I add products from my phone?+−
Yes. Scan a barcode with your phone to add or update a product.
What about creators showing my products?+−
Local creators post videos with your products. You set their rate, per product or for the whole store, and pay it plus 5% to Scoobiyou on the goods, only on delivered orders. It is off until you switch it on.
How do I join?+−
Apply on Sell on Scoobiyou. We read every application and reply personally.
Creators
What do I earn?+−
A percentage of the goods on every order that comes in through your link. The store sets the rate, per product or for the whole store. Delivery never counts and the customer never pays more. Commission is confirmed seven days after delivery, and confirmed is final. An order you place yourself through your own link earns nothing. If a store lowers its rate, the old rate still holds for thirty days on new orders.
When am I paid?+−
Once your confirmed balance reaches ƒ 25.00, we make the payout ourselves and arrange the payment with you directly. No commission has been paid out yet.
Does ordering through my own link count?+−
No. An order you place yourself through your own link earns nothing.
Does it cost the customer more?+−
No. The price and the delivery fee are the same. The store pays the creator, on the goods only.
How do I become a creator?+−
Apply on Become a creator. We read every application and reply personally.
Drivers
Is this a gig?+−
No. You come on the payroll with a monthly salary, you drive a Scoobiyou vehicle, and you work set shifts.
How do I apply?+−
On Drive with us. We read every application and reply personally.
Didn't find it? Contact us