Report a problem.

Something arrived damaged, the order is wrong, the delivery did not come, or something happened with a driver. Tell us. In every case, give the order reference from your order page.

Something arrived damaged.

Send the order reference, which item is damaged, and how. Keep a photo of the damage. We sort it out with the store.

The order is wrong.

Send the order reference, what you ordered, and what arrived instead. We sort it out with the store.

The delivery did not arrive.

Send the order reference and the address you gave at checkout. Check your order page first: it shows where the order is.

A driver issue.

Send the order reference, the time, and what happened. We read every report ourselves.

Report a problem

Opens the contact form with the subject filled in. It can take a day before we answer.